Comments on Book Marketing Bestsellers: Promoting books to a worldwide audience. Book Promotion Blog!: Capital One: What's in Your Wallet? - A License to...

I completely agree. Capital One has some of the mo...

2007-11-14T12:46:00.000-08:00

I completely agree. Capital One has some of the most unsatisfactory customer service I have ever witnessed. There isn't even a number you can call to talk to someone who can resolve your issues. The customer service representatives themselves may as well be automated recordings because they serve no purpose what-so-ever!

I'm not complaining about them raising my rates. I...

2007-05-04T13:52:00.000-07:00

I'm not complaining about them raising my rates. It was my fault that I wasn't able to take care of all the details in my move and their bills came too late to me.

What I am complaining about is their customer service that is not able to make a decision to return me to my old rate. They have no power to make decisions and, therefore, have no power to serve their best customers.

I had been with Capital One for many, many years, always paying my bills, giving them a lot of business, etc. I have good credit. I pay my bills, always have.

Why couldn't they give their customer service representatives some discretionary power to keep a good customer instead of telling customers that they can do nothing. Is that anyway to run a business that spends millions trying to get NEW customers when with just a little extra effort they could be retaining OLD customers?

The cost of obtaining a new customer is ten times the cost of retaining an old customer (and often a better customer). Capital One ought to know this.

Wait, you're complaining about the fact that they ...

2007-05-04T11:15:00.000-07:00

Wait, you're complaining about the fact that they raised you rates after you didn't pay your credit card for "several" months? If you can't plan far enough ahead to leave a forwarding address and/or work something out in advance, then you are asking too much for them to be sympathetic. Don't forget they are a business. That said, though you may not be the greatest customer in the world, Capital One customer service is hellish and inflexible. I once hung up on a customer satisfaction survey regarding Capital One because it was inflexible and frustrating and didn't allow me to cut to the chase with my real complaints.

Citibank does win the lottery, they're selling cus...

2007-04-20T10:36:00.000-07:00

Citibank does win the lottery, they're selling customers' information around like sunflower seeds, call, bother, harass customers, even ones having spotless record and placed on every single "do not call" and "do not solicit" list they have. I've seen them compared to such former "bad customer care leaders" as Verizon, AT&T, Bank of America, but truly, they leave all of these in shame, they're dirtier than all the dirt from those combined.